DESIGNERS

Looking for fashion for women? Discover the luxurious universe of Elite Stores, with the world's top brands and emerging designers everybody is loving. Shop our handpicked fashion edit, an eclectic selection of women’s clothing, shoes, bags and accessories from some of the world’s top established designers and luxury fashion houses, and emerging talents we fell head over heels for. Our team of buyers traveled to the world’s “big four” fashion capitals and beyond, and visited the most exclusive showrooms, as well as numerous up and coming studios and ateliers, in order to see & touch hundreds of collections and carefully, one by one, select the pieces for the new season. The new fashion edit is created with our stylish customers in mind, who more than hype and names, value the authenticity, quality and exclusivity of the selections we’ve been bringing them season after season for the last 30 years. Indulge in our meticulously curated edit, featuring some of world’s most covetable lookbooks and runways, as well as new, easy-to-fell-in-love-with brands we’ve discovered during our many fashion journeys.

BURBERRY: CONTEMPORARY ICONS
NEW MSGM: TUTTI FRUTTI SPORTY
MOSCHINO TEDDY HOLIDAY LIMITED EDITION

Terms & Conditions

LEGAL
Please read these Terms and Conditions carefully before using our website. By using our services, you agree to bind by these terms and conditions. If you do not accept these terms and conditions, you will not be able to use the Services.

GRAN CALIBRE S.L. with CIF ESB92889567 and registered address in Conjunto Benabola 8, P.C. 29660, Puerto Banús – Marbella, Spain, is the supplier of the services and activities available in the web store Elitestores.com

The products offered on Elitestores.com may be purchased directly on this website.

ORDERS AND ACCEPTANCE OF YOUR ORDER

All orders are subject to availability and acceptance. Items in your shopping basket are not reserved and may be purchased by other customers.

Once you have placed an order, you will receive an email with all the relevant details related to it. This email is not an acceptance of your order, just a confirmation that we have received it.

We reserve the right to not accept your order should one of the following reasons occur: that we are unable to obtain authorization for your payment, that shipping restrictions apply to a particular item, or that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.

We reserve the right to refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be responsible for withdrawing any merchandise from the site, whether or not it has been sold, or for removing, screening or suspending any transaction that has already begun.

We make every effort to make sure the details on our site are accurate, however if we do discover a price error in our products in your order, we are under no obligation to accept or fulfill, and we reserve the right to cancel the order in question. If you order a product that is priced incorrectly for any reason, we will inform you via email or phone. If you have already paid for the goods, we will refund you the full amount as soon as possible. In the event that the products are recalled in transit, we will process the refund once the products are returned to us.

Customer Service

For any incident or complaint, you can contact our customer care center at the following link. Incidents may also be submitted in writing to our offices in Pol. Industrial Nueva Campana, Nave 96 29660 Marbella, (Málaga), Spain.

PRICES CURRENCY & TAXES

Prices shown on the site can be displayed in Euros, Pounds or Dollars, with you being able to change the desired currency at any time. The invoice will be issued in Euros (€).

Final credit card and PayPal debited amounts may vary based on currency fluctuations and bank commissions.

Elitestores.com encourages clients to contact their home bank to receive the accurate price conversion and any bank commissions related to the transaction.

Customers purchasing from a country served as Delivered Duty Paid (DDP), will incur relevant import duty and tax. These costs are included in the final purchase price.

Customers purchasing from a country served as Delivered Duty Unpaid (DDU), will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced directly from the currier service. We recommend you to contact your local customs authority to determine a landed cost price prior to purchase completion.

All orders shipped within the EU, and orders under 800$ shipped to the US are served as DDP. All orders shipped outside the EU, except the orders under 800$ shipped to the US, will be served DDU.

PAYMENT AND PROMO CODES

The following payment methods are accepted by Elitestores.com:

CREDIT OR DEBIT CARDS

At Elitestores.com we accept VISA, MASTERCARD, MAESTRO, DISCOVER or AMERICAN EXPRESS cards.

Elitestores.com clients are guaranteed maximum Credit Card security because all transactions are processed using a secure server. The customer's credit card information is sent directly through a totally secure encrypted connection to Braintree, which collect the payment. Elitestores.com doesn´t have access at any time to the customer's credit card information.

Elitestores.com customer services will not seek in any way information from your credit card to arrange payment.

Elitestores.com advises clients to apply for E-commerce security PIN CODES provided by Verified by Visa and SecureCode by MasterCard.

If there are sufficient funds and the account information is valid, the order will be processed instantly. Credit cards are charged at the moment that the order is confirmed for both available merchandise and for Pre-order items (which are shipped later in the season when the merchandise arrives).

For more information visit the official website of Braintree www.braintreepayments.com

You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize a payment to Elitestores.com, we will not be liable for any delay or non-delivery.

PAYPAL

Our customers can pay by PayPal. When you select PayPal as the payment method, the page will be automatically redirected to the PayPal payment platform.

Elitestores.com welcomes payments from PayPal accounts. Payments made with accounts verified by PayPal are automatically accepted. Elitestores.com reserves the right to not accept payments that have been made with non verified accounts.

For more information, visit the official PayPal website at www.paypal.com

You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize a payment to Elitestores.com, we will not be liable for any delay or non-delivery.

BANK TRANSFER

The bank transfer service is the slowest of all payment methods. Once selected, the bank account details will be provided, as well as the amount and reference to be specified in the bank transfer.

The order will be accepted and the items reserved once we receive justification of the transfer being made. Please note that up until this point the items are not reserved and could still be sold.

After confirming the transfer has been received in our account, we will proceed to ship the goods.

PROMOTION CODES

Promotion codes are not transferable, and there is no cash alternative. All the individual promotion codes cannot be used in conjunction with other promotion codes or offers, and must be used before the published date of expiry.

SHIPPING AND INSURANCE

Elitestores.com will ship only to the address you selected in the original online order.

We will not modify the shipping address once an order has been placed.

You will own the goods on and from the later of the point in time when either we receive the payment in full or, we deliver the goods to you.

We aim to dispatch all orders the following working day, 2 days during sale periods. We may offer estimated delivery times. Elitestores.com cannot be held responsible for any delays caused by destinations customs clearance processes.

If a delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know, and we will take steps to minimize the effect of the delay, however we cannot be held responsible for delays caused by this event.

Elitestores.com ships worldwide using DHL, Fedex or Nacex, depending on the destination. Orders are shipped with an official invoice declaring the exact total of merchandise purchased in Euros.

Elitestores.com reserves the right to use an alternative currier if necessary for special circumstances.

Elitestores.com reserves the right to divide any order into more than one shipment when considered necessary.

SHIPPING RATE

To get an estimate, add the desired shipping items to the shopping cart and select the shipping address in the shipping estimator.

CUSTOMS CLEARANCE

Elitestores.com will not be responsible for any delivery delay caused by Customs Clearance at destination. The import expenses and any additional taxes will be paid by the client at destination, according to the legislation in the destination country.

If a shipment is refused, we will do what we can to nullify the customs charges and have the shipment returned to Elitestores.com. We cannot guarantee that customs charges can be voided for a refused shipment. If not, we will deduct this amount from your refund. Both the original and return shipping fees, plus any additional customs charges, will be deducted from the refund.

SHIPMENT RESTRICTIONS

Due to import restrictions, there are some products not possible to be shipped to certain countries. Should this occur, Elite Store reserves the right to cancel and refund the order.

SHIPMENT INSURANCE

Elitestores.com insures each purchase, against theft or accidental damage during the time of transit until it is delivered to your specified delivery address. The goods are your responsibility from the time they are delivered to the address you gave us.

SHIPMENTS TO RUSSIA
DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS (“T&C”)

These T&C are applied to services provided by Express Carrier DHL Express in respect of delivery of Express Shipments for personal use.

1. Terms used herein:

Express Carrier: DHL Express is represented within the Russian Federation by two entities, DHL International AO and DHL Express OOO. DHL Express as well as third parties work together to deliver Express Shipments internationally and perform customs operations in respect of Express Shipments.

Customs Broker means DHL Express OOO performing customs operations in the name and on behalf of the customs applicant and other interested parties in accordance with the customs laws of the Customs Union.

Express Shipment means goods shipped in express mode by any means of transportation using electronic shipment organisation and tracking system on www.dhl.ru website to deliver those goods to the Consignee pursuant to an individual waybill within the shortest possible and/or fixed period of time.

Shipper means a legal entity, normally an online store, that handed Express Shipments over to the Express Carrier for delivery.

Consignee means an individual consignee of Express Shipment specified in the DHL Express waybill.

2. T&C Subject Matter

2.1. These T&C are a public offer and form a consensual type Delivery and Customs Operations Agreement in respect of Express Shipments by and between the Shipper/Consignee, the Express Carrier and the Customs Broker (“Agreement”).

2.2. Consignee of Express Shipments accepts the provisions of this Agreement for themselves and for other directly or indirectly interested parties, including the Shipper, by pressing a button, ticking a box or putting any other sign in the box “I accept terms and conditions of the Public Offer,” as well as/or by any other means of actual confirmation of their consent when ordering goods at the Shipper’s website.

2.3. Under the applicable legislation in Russian Federation Express Carrier and Customs Broker shall have the right to demand from Consignee documents and information necessary for international delivery of Express Shipments and customs operations in respect of Express Shipment, including those containing information comprising commercial, bank and other secrets protected by law, or other confidential information, and obtain such documents and information within the time limits ensuring observance of the requirements specified in the applicable legislation.

Express Carrier and Customs Broker hereby acknowledge and confirm that the obtained information comprising state, commercial, bank and other secrets protected by the law or other confidential information must not be disclosed or used by Express Carrier and Customs Broker and their employees for their own purposes, handed over to other persons, except for the cases envisaged in the applicable legislation in Russian Federation other cases when disclose of the information is required for international delivery of Express Shipments and customs operations in respect of Express Shipment.

3. DHL Express Network Terms and Conditions of Carriage.

3.1. The Shipper and the Consignee acknowledge that normal DHL Express Delivery Terms and Conditions apply to carriage of goods via DHL Express network; the key provisions thereof that are essential for the Consignee are listed below:

Deliveries and Undeliverables

Shipments cannot be delivered to PO Boxes or postal codes. Shipments are delivered to the Receiver’s address given by Shipper but not necessarily to the named Receiver personally. Shipments to addresses with a central receiving area will be delivered to that area.

DHL may notify Receiver of an upcoming delivery or a missed delivery. Receiver may be offered alternative delivery options such as delivery on another day, no signature required, redirection or collection at a DHL Service Point. Shipper may exclude certain delivery options on request.

If the Shipment is deemed to be unacceptable as described in Section 2, or it has been undervalued for customs purposes, or Receiver cannot be reasonably identified or located, or Receiver refuses delivery or to pay Customs Duties or other Shipment charges, DHL shall use reasonable efforts to return the Shipment to Shipper at Shipper’s cost, failing which the Shipment may be released, disposed of or sold without incurring any liability whatsoever to Shipper or anyone else, with the proceeds applied against Customs Duties, Shipment charges and related administrative costs with the balance of the proceeds of a sale to be returned to Shipper. DHL shall have the right to destroy any Shipment which any law prevents DHL from returning to Shipper as well as any Shipment of Dangerous Goods.

Inspection

DHL has the right to open and inspect a Shipment without notice for safety, security, customs or other regulatory reasons.

DHL’s Liability

DHL’s liability in respect of any one Shipment transported by air (including ancillary road transport or stops en route) is limited by the Montreal Convention or the Warsaw Convention, as applicable, or in absence of such Convention, to the lower of (i) the current market or declared value, or (ii) 19 Special Drawing Rights per kilogram (approximately $US 26.00 per kilogram). Such limits shall also apply to all other forms of transportation, except where Shipments are carried only by road, when the limits below apply.

For cross border Shipments transported by road, DHL’s liability is or shall be deemed to be limited by the Convention for the International Carriage of Goods by Road (CMR) to the lower of (i) current market value or declared value, or (ii) 8.33 Special Drawing Rights per kilogram (approximately $US 14.00 per kilogram). Such limits will also apply to national road transportation in the absence of any mandatory or lower liability limits in the applicable national transport law.

If Shipper regards these limits as insufficient it must make a special declaration of value and request insurance as described in Section 8 or make its own insurance arrangements.

DHL’s liability is strictly limited to direct loss and damage to a Shipment only and to the per kilogram limits in this Section 6. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to DHL’s attention.

DHL will make every reasonable effort to deliver the Shipment according to DHL’s regular delivery schedules, but these schedules are not binding and do not form part of the contract. DHL is not liable for any damages or loss caused by delay, but for certain Shipments, Shipper may be able to claim limited delay compensation under the Money Back Guarantee terms and conditions, which are available on the DHL website at www.dhl.com or from Customer service. Claims

All claims must be submitted in writing to DHL within thirty (30) days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever. Claims are limited to one claim per Shipment, settlement of which will be full and final settlement for all loss or damage in connection therewith.

Circumstances Beyond DHL’s Control

DHL is not liable for any loss or damage arising out of circumstances beyond DHL’s control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if known to DHL; any act or omission by a person not employed or contracted by DHL - e.g. Shipper, Receiver, third party, customs or other government official; “Force Majeure” - e.g. earthquake, cyclone, storm, flood, fog, war, plane crash, embargo, riot, civil commotion, or industrial action.

Routing

Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.

3.2 Full text of the текст DHL Express Network Terms and Conditions of Carriage is available on www.dhl.ru website.

4. Customs Operations Terms & Conditions

4.1. Customs Broker:

4.1.1 may performs customs declaration of Express Shipments;

4.1.2. shall inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by fax or email;

4.1.3. shall perform other actions stipulated in the customs laws of the Customs Union and the Russian Federation as necessary to perform the customs operations as a person authorized by the Consignee to act in respect of the declared Express Shipments.

4.2. The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the customs laws of the Customs Union and the Russian Federation and provide additional documents at the Customs Broker’s request.

All the documents required to declare the goods should be provided within ten (10) calendar days from the moment the goods arrive to the TSF. 4.3.The Consignee would take of formalities related to the frequency of receiving shipments at his own risk and cost

4.4.The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments.

5. Liability of the Parties

5.1. The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latter’s breach of customs regulations due to the Consignee’s failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity, other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; and in that case the Consignee shall reimburse the Customs Broker all the amounts of such sanctions against a separate invoice.

5.2. The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them.

5.3. The Parties shall be released from liability for full or partial non-performance of their respective obligations hereunder if it became a result of Force Majeure circumstances and those circumstances directly affected performance of this Agreement.

6. Service Fees and Payment for Customs Operations:

6.1. Service fees are determined based on the Customs Broker’s rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder.

6.2. The Consignee must pay for the Customs Broker’s services.

6.3. The Customs Broker reserves the right to withhold any goods of the Consignee at the latter’s expense until the Customer Broker’s services provided to the Consignee hereunder are paid in full.

7. General Provisions

7.1. Should the T&C and/or Agreement text change, the Parties agree to apply the T&C effective as of the date of consent specified in Clause 2.2.

УСЛОВИЯ ДОСТАВКИ И СОВЕРШЕНИЯ ТАМОЖЕННЫХ ОПЕРАЦИЙ ПО СЕТИ ЭКСПРЕСС-ПЕРЕВОЗЧИКА DHL EXPRESS (далее - Условия)

Настоящие Условия используются при оказании услуг Экспресс-перевозчиком DHL Express при доставке Экспресс-грузов для личного пользования.

1. Термины, используемые в настоящих Условиях:

Экспресс-перевозчик - DHL Express представлен на территории РФ двумя лицами: АО «ДХЛ Интернешнл» и ООО «ДХЛ Экспресс». DHL Express, а также третьи лица, осуществляют совместную деятельность по международной перевозке Экспресс-грузов и совершению таможенных операций в отношении Экспрес-грузов.

Таможенный представитель – ООО «ДХЛ Экспресс», совершающее от имени и по поручению декларанта или иных заинтересованных лиц таможенные операции в соответствии с таможенным законодательством Таможенного Союза.

Экспресс-груз – товар, перевозимый в рамках скоростной перевозки любыми видами транспорта с использованием электронной информационной системы организации и отслеживания перевозок на сайте www.dhl.ru в целях доставки данного товара до Получателя в соответствии с индивидуальной транспортной накладной в течение минимально возможного и/или фиксированного промежутка времени.

Отправитель – юридическое лицо, обычно интернет-магазин, передавшее Экспресс-перевозчику Экспресс-груз для доставки. Получатель – физическое лицо, получатель Экспресс-груза, указанный на транспортной накладной DHL Express.

2. Предмет настоящих Условий

2.1. Настоящие Условия представляют собой публичную оферту и составляют Договор перевозки и совершения таможенных операций в отношении Экспресс-грузов консенсуального типа, совершаемый между Отправителем/Получателем, Экспресс-перевозчиком и Таможенным представителем (далее - Договор).

2.2. Нажатием кнопки, проставлением галочки либо другого знака в поле «Я принимаю условия Публичной оферты» а также/либо какого-либо другого фактического подтверждения согласия на сайте Отправителя при заказе Получатель Экспресс-грузов принимает положения настоящего Договора от своего имени и от имени иных прямо или косвенно заинтересованных лиц, включая и Отправителя.

2.3. В соответствии с применимым в РФ законодательством Экспресс-перевозчик и Таможенный представитель вправе требовать от Получателя документы и сведения, необходимые для выполнения международной перевозки Экспресс-грузов и совершению таможенных операций в отношении Экспресс-грузов, в том числе содержащие информацию, составляющую коммерческую, банковскую и иную охраняемую законом тайну, либо другую конфиденциальную информацию, и получать такие документы и сведения в сроки, обеспечивающие соблюдение установленных законодательством требований. Экспресс-перевозчик и Таможенный представитель признает и подтверждает, что полученная информация, составляющая

государственную, коммерческую, банковскую и иную охраняемую законом тайну (секреты), либо другая конфиденциальная информация не будет разглашаться или использоваться Экспресс-перевозчиком, Таможенным представителем и их работниками для собственных целей, передаваться иным лицам, за исключением случаев, предусмотренных законодательством, применимым в РФ, а также случаев, когда передача информации иным лицом необходима для выполнения международной перевозки Экспресс-грузов и совершения таможенных операций в отношении Экспресс-грузов. 3. Условия доставки по сети DHL Express.

3.1. Отправитель и Получатель согласны с тем, что для транспортировки грузов по сети DHL Express применяются обычные Условия доставки DHL Express, основные положения которых, важные для Получателя, перечислены ниже:

Доставка и невозможность доставки

Грузы не могут быть доставлены по адресам абонентских ящиков или с указанием только почтовых индексов. Грузы доставляются по адресу Грузополучателя, указанному Грузоотправителем, однако, не обязательно лично Грузополучателю. Доставка Грузов, адресованных в центральную зону получения грузов, производится именно в эту зону.

«DHL» может уведомить Грузополучателя о предстоящей доставке или пропуске доставки. Грузополучателю могут быть предложены альтернативные варианты доставки, в том числе доставка в другой день, доставка без подписи, перенаправление по другому адресу или самовывоз из сервисного отделения «DHL». Некоторые варианты доставки могут быть исключены по требованию Грузоотправителя.

В случае неприемлемости груза, как указано в ст. 2, его заниженной таможенной стоимости, невозможности нахождения или идентификации Грузополучателя с помощью разумных мер, отказа Грузополучателя от доставки или оплаты Таможенных пошлин или иных связанных с Грузом сборов «DHL» предпримет все зависящие от него меры для возврата Груза Грузоотправителю за счет последнего; в противном случае Груз поступает в распоряжение «DHL» и может быть выдан, отчужден или реализован по его усмотрению без какой-либо ответственности перед Грузоотправителем и любыми иными лицами, а вырученные от реализации денежные средства за вычетом Таможенных пошлин, связанных с Грузом сборов и соответствующих административных расходов подлежат возврату Грузоотправителю. «DHL» вправе уничтожить любой Груз, который «DHL» не может вернуть Грузоотправителю в силу закона, а также любой Груз, содержаний Опасные грузы во вложении. Инспектирование

«DHL» имеет право вскрывать и инспектировать Грузы без уведомления в целях обеспечения безопасности, таможенного декларирования или в соответствии с иными регламентирующими и нормативными актами.

Ответственность «DHL»

Ответственность «DHL» в отношении любого Груза, перевозка которого осуществляется авиационным транспортом (включая вспомогательную перевозку автотранспортом или остановки на маршруте) ограничена в соответствии с Монреальской или Варшавской конвенциями, или, при неприменимости указанных конвенций - меньшей из следующих сумм: (i) текущая рыночная или объявленная стоимость или (ii) 19 специальных прав заимствования за килограмм (приблизительно 26,00 долл.США за килограмм). Такие ограничения также применяются ко всем иным видам грузоперевозок, с тем исключением, что в случае перевозки Грузов автомобильным транспортом действуют ограничения, перечисленные ниже.

В случае международной перевозки Грузов автомобильным транспортом ответственность «DHL» ограничивается или считается ограниченной условиями Конвенции о договоре международной перевозки грузов автомобильным транспортом (КДПГ) в размере меньшей из следующих сумм: (i) текущая рыночная или объявленная стоимость или (ii) 8,33 специальных прав заимствования за килограмм (приблизительно 14,00 долл.США за килограмм). В отсутствие подлежащих применению в силу закона или более низких ограничений ответственности в действующем национальном законодательстве такие ограничения также применяются к внутренней перевозке грузов автомобильным транспортом.

Если Грузоотправитель сочтет вышеприведенные предельные суммы выплат недостаточными, он должен отдельно объявить ценность груза и заявить о необходимости его страхования в соответствии с положениями Раздела 8 (Страхование Грузов), либо самостоятельно застраховать Груз. Размер ответственности «DHL» однозначно ограничивается непосредственным реальным ущербом, причиненным Грузу в результате его повреждения либо утраты, и не может превышать предельных значений в расчете на килограмм веса Груза согласно настоящему Разделу  6. Не подлежат возмещению любые иные виды убытков или ущерба, (включая, помимо прочего, упущенную выгоду, процентный доход и деловую перспективу), вне зависимости от того, является ли подобный ущерб и убытки особыми или косвенными, даже в том случае, если «DHL» было поставлено в известность о риске возникновения подобного ущерба или убытков.

«DHL» обязуется приложить все разумные усилия для доставки Груза согласно обычному графику доставки «DHL», однако такой график не является обязательным и не входит в состав договора. «DHL» не несет ответственности за ущерб или убытки, вызванные задержкой, однако в случае определенных Грузов Грузоотправитель вправе потребовать ограниченную компенсацию за задержку согласно условиям Гарантии возврата денег, с которыми можно ознакомиться на интернет сайте «DHL» по адресу www.dhl.com или обратившись в DHL. Срок предъявления претензий

Все претензии должны быть заявлены «DHL» в письменном виде в течение 30 (тридцати) дней с момента приема груза «DHL»; в противном случае «DHL» не будет нести по претензиям никакой ответственности. В отношении одного Груза можно заявить только одну претензию, при этом ее урегулирование является полным и окончательным урегулированием всех требований о возмещении ущерба и убытков в отношении такого Груза. Независящие от «DHL» обстоятельства

«DHL» не несет ответственность за какой-либо ущерб и убытки, вызванные не зависящими от «DHL» обстоятельствами. Указанные обстоятельства, помимо прочего, включают: негативное воздействие электрических или магнитных полей на электронные или фотографические изображения, данные или записи или их стирание, любые дефекты или характеристики, обусловленные характером Груза, даже если о них было сообщено «DHL»; любые действия или бездействие лиц, не являющихся сотрудниками или подрядчиками «DHL», а именно, Грузоотправителя, Грузополучателя, третьей стороны, таможенных органов или иных официальных лиц; «Форс-мажорные обстоятельства» — землетрясение, циклон, ураган, наводнение, туман, военные действия, катастрофа воздушного судна, эмбарго, мятеж, массовые беспорядки или производственные конфликты. Маршрут следования

Грузоотправитель соглашается с любым маршрутом следования и отклонениями от него, включая возможность прохождения Груза через промежуточные перевалочные пункты.

Применимое законодательство

Любые споры, возникающие из настоящих Условий, или в связи с ними, в интересах «DHL» подлежат рассмотрению в судах страны отправления Груза и регулируются законодательством этой страны, при этом Грузоотправитель обязуется признать указанную юрисдикцию, если это не противоречит действующему законодательству.

3.2 Полный текст Условий доставки по сети DHL Express доступен на сайте www.dhl.ru .

4. Условия совершения таможенных операций

4.1. Таможенный представитель:

4.1.1 вправе производить таможенное декларирование Экспресс-груза;

4.1.2 обязуется информировать Получателя о дате прибытия товаров на склад временного хранения (далее – СВХ) посредством факсимильной или электронной связи;

4.1.3 обязуется совершать другие действия, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, необходимые для совершения таможенных операций, в качестве лица, наделенного Получателем полномочиями в отношении декларируемых Экспресс-грузов.

4.2. Получатель обязуется предоставлять Таможенному представителю полные и достоверные сведения и документы, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, для осуществления декларирования Экспресс-грузов, а также в соответствии с запросом Таможенного представителя представлять дополнительные документы.

Все необходимые документы для декларирования товаров должны быть представлены не позднее 10 (десять) календарных дней с момента прибытия товаров на склад временного хранения

4.3. Получатель обязуется самостоятельно соблюдать все формальности, связанные с частотой перемещения им грузов через таможенную границу.

4.4.Отправитель и Получатель гарантируют юридические правомочия или иные законные основания на совершение юридически значимых действий Таможенного представителя от их имени и несут полную ответственность за предоставление полной и достоверной информации относительно Экспресс груза.

5. Ответственность Сторон

5.1. Получатель несет ответственность за штрафные санкции, наложенные на Таможенного представителя вследствие нарушения последним таможенных правил в связи с предоставлением Получателем неполной и/или недостоверной информации и документов, в том числе, несоответствия перевозимых товаров сопроводительным документам в части их наименования, количества, иных характеристик, влияющих на достоверное декларирование, а равно несвоевременного предоставления Получателем указанных документов и информации, и в этом случае Получатель обязуется возместить Таможенному представителю суммы таких санкций на основании отдельного счета.

5.2. Таможенный представитель не несет ответственность за упущенную выгоду, а также иные косвенные и непредвиденные убытки Получателя, даже если такие убытки предсказуемы или если Таможенный представитель был о них уведомлен, или мог бы или должен бы был знать о них.

5.3. Стороны освобождаются от ответственности за частичное или полное неисполнение обязательств по настоящему Договору, если оно явилось следствием обстоятельств непреодолимой силы, и если эти обстоятельства непосредственно повлияли на исполнение данного Договора.

6. Тарифы и оплата услуг по совершению таможенных операций:

6.1. Стоимость услуг определяется в соответствии с тарифами Таможенного представителя на дату выставления счета, включая суммы таможенных и иных платежей, уплаченных Таможенным представителем при оказании услуг по настоящему Договору.

6.2. Услуги Таможенного представителя должны быть оплачены Получателем.

6.3. Таможенный представитель оставляет за собой право за счет Получателя удерживать любые товары последнего до момента получения Таможенным представителем полной оплаты услуг, оказанных Получателю по настоящему Договору.

7. Общие положения

7.1. В случае изменения текста Условий и/или Договора, Стороны соглашаются, что будут применены Условия, действующие на дату получения согласия, указанного в п. 2.2.

RETURNS AND EXCHANGES

CANCELLING YOUR ORDER UNDER THE CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013

If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order provided you give us written notice within 14 days.

Right to Cancel under the ICACRs

You have the right to cancel your order within 14 days without giving any reason.

The cancellation period will expire 14 days from the day after the day on which the last of the goods where delivered to the given shipment address.

To cancel the order, please notify in writing to Elite- Gran Calibre, Pol. Ind. Nueva Campana, Nave 96, Marbella (Málaga), 29660, Spain, or by contact form

You will have to bear the cost of returning the goods. We will be happy to organize the return shipment for you with our curriers, in which case we will then deduct these costs from the amount to refund. If you prefer you can organize your own return shipment.

We will make a full refund, including the original shipping cost, once we receive the returned items. In the event that two different types of shipping were offered, and the client has chosen the more expensive one, Elitestores.com will refund the amount of the less expensive shipping option, independently to the option chosen by the client.

We will make a deduction from the reimbursement for loss in value of any items supplied, if the loss is the result of unnecessary handling on your behalf.

Returns must be sent and notified within 14 days.

Returns must be sent to Elite- Gran Calibre, Pol. Ind. Nueva Campana, Nave 96, Marbella (Málaga), 29660, Spain.

RETURNS AND EXCHANGES USING OUR FREE COLLECTION SERVICE

If for any reason clients are not satisfied with an order, the item(s) can be returned for size exchange, store credit or refund within 14 days of the merchandise's delivery date.

  1. 1. Contact us to request a Return Authorization Number (R.A.N.). Please include the Order Number (T#######), the Item Code(s) of the item(s) to be returned, and state if the return is for a size exchange, store credit or a refund. Upon receiving the request, Elitestores.com will send an e-mail with instructions to follow, including the number of return authorization (RAN) and the invoice to be attached for shipping.
  2. 2. Please write the Return Authorization Number (RAN) on the outside of the box and complete the delivery note as instructed by the RAN email.
  3. 3. Shipment for returned items must be picked up for Courier within 7 days following receipt of the e-mail with instructions.
  4. 4. Clients can choose between three compensation options:
    • Size exchange: Items can be exchanged for a different size or color, or even for a different model.
    • Store Credit: A code will be generated with the amount of the refund, this code will be associated to your ID and may be used in a future order.
    • Refund: We will proceed with your refund once we have received the returned items. Your refund will be credited to the original form of payment.

      If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Elitestores.com. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

      Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

      In case the order is totally or partially returned for reasons not attributable to Elitestores.com and a free shipping promotion was applied to your order, if the final invoice is lower than the limit established in the free shipping promotion, you will lose this "free shipping promotion"; for this reason the original shipping costs will be deducted from the amount to refund.
RETURN POLICY

Items should be returned unused and with the security tag and designer tags intact.

Items that are returned damaged or spoiled will not be accepted and will be returned to the customer, and the refund will be refused. All accessories, or designer packaging provided such as dust bags, authenticity cards, and leather tags must be returned.

Do not use the shoebox as external packaging for shipping. Please use the Elite Store box.

Pick-ups for all authorized returns must be sent from the same country of the original shipment.

Elitestores.com reserves the right to refuse returns that are unauthorized and/or not submitted according to the instructions in the email authorizing the return. Elitestores.com will not accept returned merchandise that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address.

Lingerie and swimwear

For hygiene reasons we do cannot accept returns of underwear. Swimming costumes, bikini bottoms or briefs must be tried on over underwear. Returns will not be accepted if the protective hygienic strip has been removed. Items that have any sign of use or wear will be returned to the client.

Technology

Technology goods should be returned in their original packaging.

Beauty

Skincare products, cosmetics, and hair care must be returned unused, unopened, and in their original packaging, otherwise they will not be accepted.

Defective Items

All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition, please contact us immediately. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

Colors

Though we make every effort to display all products as accurate as possible, as computer monitors vary, we cannot guarantee that your monitor´s display of any color will be completely accurate.

Repeated Returns

We try to make your shopping experience easier by offering a flexible return policy. We do monitor the number of returns made by customers. If we detect continued returns, they can potentially be refused or even lead to the closure of your Elitestores.com account.

Non Acceptance Upon Delivery

If for any reason a client refuses to accept an order upon delivery, Elitestores.com will deduct both the original and return shipping costs from the amount to refund.

If a shipment is refused we will do what we can to nullify the customs charges and have the shipment returned to Elitestores.com. We cannot guarantee that customs charges can be voided for a refused shipment. If not, we will deduct this amount from your refund. Both the original and return shipping fees, plus any additional customs charges, will be deducted from the refund.